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Thank you for choosing UniPOS / Universal POS. UniPOS provides point-of-sale software and technology solutions through online POS platforms, installed software, downloadable software, subscriptions, and custom POS development services.
This Refund & Cancellation Policy explains the circumstances under which customers may request refunds, cancel subscriptions, or receive refunds for services purchased from UniPOS.
By purchasing or subscribing to UniPOS services, you acknowledge and agree to this policy.
UniPOS may offer its POS services through monthly and yearly subscription plans.
Subscriptions provide access to the features and services specified in the applicable plan at the time of purchase.
Customers may cancel their subscription at any time. Cancellation will prevent the subscription from renewing for the next billing period.
UniPOS provides a 14-day refund period for eligible subscription purchases.
A customer may request a refund within 14 days of the original subscription purchase.
To request a refund, the customer must contact UniPOS through:
Email: support@unipos.store
The refund request should include sufficient information to identify the subscription or transaction.
Refunds may be considered when:
UniPOS reserves the right to review each refund request and determine eligibility in accordance with this policy.
Custom POS development services are handled differently from standard subscriptions.
Custom development requires a 50% initial payment before development begins, with the remaining 50% payable upon completion or according to the agreed project milestones.
Once custom development has commenced, the initial development payment is generally non-refundable, because resources, development time, planning, programming, testing, and other work may already have been allocated to the project.
If development has not yet commenced, UniPOS may consider a refund of the initial payment at its discretion.
Specific project agreements may contain additional payment, delivery, milestone, or cancellation conditions.
Custom POS solutions are developed using the UniPOS software foundation and technology developed and owned by UniPOS.
The customer's customized implementation is developed according to the customer's requirements.
Unless otherwise agreed in writing:
Any separate intellectual-property arrangement must be agreed upon in writing.
UniPOS may provide POS software that can be installed and used on a customer's computer or device.
Because installed POS software may operate using local storage, refunds are subject to the applicable purchase or subscription terms.
UniPOS does not generally provide refunds simply because software has been downloaded or installed, except where the purchase is otherwise eligible under the applicable 14-day refund policy.
UniPOS online POS services may require an active subscription.
If a subscription expires or is cancelled, UniPOS may restrict access to online platform services after a 2-day grace period.
The customer's locally stored business information is not automatically deleted merely because a subscription expires.
UniPOS POS applications may use local storage on the customer's device for business information and POS operations.
UniPOS does not automatically delete locally stored information when a subscription expires or access to the platform is restricted.
Customers are responsible for maintaining appropriate backups of locally stored information.
UniPOS is not responsible for information that is deleted by the customer, device failure, operating-system failure, hardware failure, malware, accidental deletion, or other circumstances outside UniPOS's reasonable control.
Payments may be processed through third-party payment providers.
UniPOS does not directly store complete credit-card or debit-card information.
Refund processing times may depend on the payment provider and the customer's financial institution.
If a customer believes they have been charged incorrectly or more than once, they should contact UniPOS as soon as possible at:
support@unipos.store
UniPOS will investigate the transaction and, where appropriate, coordinate with the applicable payment provider.
A refund may not be provided where:
Approved refunds will normally be initiated through the original payment method or applicable payment provider.
The time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
UniPOS reserves the right to modify this Refund & Cancellation Policy when necessary.
Changes will be published on this page with an updated "Last Updated" date.
If you have questions regarding refunds, cancellations, subscriptions, or custom development, contact us:
UniPOS / Universal POS
Colombo, Sri Lanka
Email: support@unipos.store
Phone: +94 70 128 2176
Website: unipos.store